Battery /Power problems

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  • Updated 3 years ago
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I have a Samsung Galaxy lll. I have had it since May.Lately I have been having problems with the battery. (or something) I unplugged it this morning as it was fully charged at 100 % ..then put it in my purse for safekeeping..went to get it 30 minutes later and it was down to 39%. I did not turn iton . Its been doing weird things like that lately. I did take the battery out once and put it back in. Any suggestions ?
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jackies

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  • confused

Posted 3 years ago

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Mathieu, Mobile Master

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Factory Restore. Often fixes my issues, especially after updating the phone.
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jackies

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Whats that ?
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Mathieu, Mobile Master

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On a side note, it is best practice to not use your phone while it's charging. When you do, your battery's life is reduced.
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jackies

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I'm wondering if I should go to Wal-Mart where I bought or to a Kiddo Kiosk if I can find one.
Actually I looked online and there doesn't seem to be a Koodo Kiosk in this town but there is a Wal-Mart.
(Edited)
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jackies

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The Wal-Mart here can't help with the warranty.there's noOks store and the closest one doesn't have a battery for my phone and its far away.I can't even purchase a battery at Wal-Mart because they don't have one. Koodo is going to mail me one...it'll take up to 3 business days. I spent a long time with Koodo after I bought a pay as you go card to use on my old flip phone.
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Mathieu, Mobile Master

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Wow it's great that Koodo is mailling you a battery right away like that!
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jackies

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Yea..it is. Its too bad I couldn't go to a store here but there isn't one. The 2 closest Koodo stores didnt have a battery.They are quite far away.Using my flip phone is not fun. I was glad to have it for this emergency though.

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