base plan trickery.

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  • Updated 4 years ago
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i bought the $25 base plan, but the next day (today) I decided to switch the $35 one, thinking I would be charged $10 more, which was the amount in my account. But it charged me $35, I had insufficient funds and now my service is suspended. What should I do?
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  • mad as hell

Posted 4 years ago

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Mayumi, Mobile Master

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I would call Koodo customer service - *611 from your Koodo phone.
I think if you upgrade your prepaid base plan before 30day cycle , your new base plan restarts/resets on that day.(The remaining days would be forfeited) But you activated it 1 day and wanted to upgrade...