Base plan renewal issue

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  • Updated 5 years ago
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I added a top up voucher June 21, but then received a message on June 23 saying I did not have enough money. I signed on to the website to see that I indeed did have enough money. Now my service has been suspended and the website says I have $0 balance. The transaction history shows that I did add the top up voucher (June 21) and that my base plan was renewed (June 25), but I now have no service. I have used the contact us option (with all the details). The two questions I have are, will I really have to wait a full business day to regain service? Why when I call the Customer Service number did I not have any option to speak with anyone?
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NewfieD

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Posted 5 years ago

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Get it solved !

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I knew from one friend with a prepaid account that actually there is a problem with plan price that are expiring before the expiry day. She was told that by a client care rep as she had the same problem.
The issue is under investigation . To regain service you have to call client care.When calling customer service , if you want to speak to someone, keep pressing 0
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NewfieD

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I tried that. If I put in my PIN first, it just keeps telling me my account is suspended. Pressing 0 does nothing. If I press 0 before PIN, it says that it will get me some help, lets me know that I might be charged $5 for customer assisted call, then hangs up on me.
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Get it solved !

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Try to call from landline ...i tried it on my side and it did work....When you are asked to key in your number just press 0 and 0 on the rest of options
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Erwin

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Hello Jon,

Call in to call customer service @ 1-866-995-6636.
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NewfieD

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I called in once I had access to another phone again and this time I could get through to a live person. I was advised to power cycle my phone and it is now working again. Thanks everyone.

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