Base Plan Expired even though i top up!

  • 1
  • Question
  • Updated 4 years ago
  • Doesn't Need an Answer
Ok so I activated my phone on the 4 of September. I paid 60$ for activating it and I paid for 2 months. But after 3 days, the Koodo people are asking me to top up again? And my base plan was expired! So did I lose all that money?
Photo of Ify Morah

Ify Morah

  • 190 Points 100 badge 2x thumb

Posted 4 years ago

  • 1
Photo of John Lee

John Lee

  • 36,704 Points 20k badge 2x thumb
You paid $60 for activating it? What do you mean by this? Did you top up your account $60 so you wouldn't have to worry about topping up it again for the next 2 months?

In 3 days, your money was gone? This seems like a really weird error. I suggest calling Customer Care to handle this situation directly to Koodo.
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 193,230 Points 100k badge 2x thumb
Did you use alot of data or make alot of calls that were being charged by the minute?
Photo of Sophia

Sophia, Mobile Master

  • 140,732 Points 100k badge 2x thumb
Hee hee, Paul, we prepaid users are never charged extra by the minute or data overage :D We just buy a booster and then use up all the minutes/mb's in that. When it's gone, there is no auto renewal of the booster (unfortunately, I might add... I sure wish that was an option)
Photo of Sophia

Sophia, Mobile Master

  • 140,732 Points 100k badge 2x thumb
Hi Ify,

You certainly didn't lose any money :) First, let's establish what might have happened... what base plan are you on? Is it the $15 one?

And did you perhaps buy a few boosters as well, say $25 for a voice booster and $30 for a data booster?

Don't worry though, I can guarantee that your money is not lost... but do make sure to renew your base plan before the 90 days are up (counting from the 4th of September) :)