base plan of $15 and added talk booster of $5. stil not able to make voice calls

  • 1
  • Question
  • Updated 10 months ago
Hi i have base plan of $15 and added talk booster of $5, now i have 25 minutes sufficient anytime minutes. But still not able to make voice calls.
Photo of Sonia

Sonia

  • 160 Points 100 badge 2x thumb

Posted 10 months ago

  • 1
Photo of Robert

Robert, Mobile Master

  • 103,444 Points 100k badge 2x thumb
Have you tried resetting the phone? Do you receive and message when you are trying to call?
Photo of Sonia

Sonia

  • 160 Points 100 badge 2x thumb
yup i have resetted my phone and yes i can send and receive messages but not calls.
Photo of Mayumi

Mayumi, Mobile Master

  • 112,704 Points 100k badge 2x thumb
If restart your phone didn't work, you can also try to take SIM out for awhile and put it back in and restart your phone.

How long ago you added talk booster?
It usually works within short time, but I've seen people said it took more than few hours.
Photo of Sonia

Sonia

  • 160 Points 100 badge 2x thumb
It's been 2 days since I added the talk booster. I don't understand why it's not working for me.

Is it mandatory to have any balance?
Photo of Sonia

Sonia

  • 160 Points 100 badge 2x thumb
Yes I logged in and checked the status. It shows booster plan is active
Photo of Sonia

Sonia

  • 160 Points 100 badge 2x thumb
@dennis I do not hear anything when I make calls.. its just blank.. I don't even get voicemails
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,968 Points 100k badge 2x thumb
Did you top up before you purchased the booster?
Photo of Sonia

Sonia

  • 160 Points 100 badge 2x thumb
No I did not top up.. As it's a new connection I got $20 credit.
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,968 Points 100k badge 2x thumb
I think you need to top up before you change your plan.. it does show a balance owing. If 15$. could be wrong but I think that's how it works.
Photo of Dennis

Dennis, Mobile Master

  • 187,022 Points 100k badge 2x thumb
Did you recently port your number over to Koodo?
Photo of Sonia

Sonia

  • 160 Points 100 badge 2x thumb
Nope. It's new number
Photo of Sophia

Sophia, Mobile Master

  • 141,558 Points 100k badge 2x thumb
Can you receive calls when someone dials your number? It sounds like it should work, so if you can't receive calls either, I suggest you contact Koodo through Facebook private messenger, they will be able to sort you out :)
Photo of Sonia

Sonia

  • 160 Points 100 badge 2x thumb
Ohh. So what's their name in Facebook or can u please send me the link
Photo of Sonia

Sonia

  • 160 Points 100 badge 2x thumb
Thank you
Photo of Sonia

Sonia

  • 160 Points 100 badge 2x thumb
Photo of Sonia

Sonia

  • 160 Points 100 badge 2x thumb
Attaching the plan details to
Photo of Mayumi

Mayumi, Mobile Master

  • 112,704 Points 100k badge 2x thumb
Account status is active and your add on is there. 
And if it 's been 2 days since you added it and not working, I would go with Sophia's suggestion.
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 199,438 Points 100k badge 2x thumb
Are you dialing the full 11 digit number ex: 1705 555 5555 when you try to make a call
Photo of rikkster

rikkster, Mobile Master

  • 67,040 Points 50k badge 2x thumb
Everything looks good in the pic. Which phone do you have? Is it a Koodo or TELUS phone? Have you tried calling your own number? Check in-call volume, the volume level might be set to its lowest value.
Photo of Dennis

Dennis, Mobile Master

  • 187,022 Points 100k badge 2x thumb
If you none of the above is working for you, at this point I would advise that you contact Koodo.  Try sending them a private messag via facebook or twitter and someone can look into your account to see why you cant make calls