I'm using prepaid, and yesterday my base plan expired. I topped up the first time but it still says my plan is expired. Then I was confused and topped up one more time, but my current balance just shows up $30, and the base plan still expires. What should I do?
To gain access to your prepaid service, including any boosters on your account, you'll need to purchase a base plan. If you do not renew your base plan when it expires, your prepaid service will be suspended until you top up and purchase a base plan again.
In other words you need to purchase the base plan again!!
I am having a similar situation with my plan its giving me notices like this but I have it set for auto top ups as well as I have a 40credit as I was trying to add data.
It will not let me top up my data as a result. Please advise.
Your service has expired because you don't have sufficient funds in your account. Account Balance: $40.00 Automatic Top-up Amount: $15.00 You are currently registered for automatic top-ups If you do not top up by Aug 13, 2017, your account will be deactivated and you will lose your phone number and any remaining balance or Booster add-ons.