base plan expired?

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  • Updated 3 years ago
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Why does the prepaid overview say "base plan expired" when there is still adequate credit on the account?
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Donna

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Posted 3 years ago

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rikkster, Mobile Master

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Hi Donna,

I believe the system has corrected itself. I was experiencing the same problem earlier this morning. I checked a few minutes ago and my account is no longer expired. If your account still shows as expired, then you'll have to call Koodo customer service.

Dial *611 from your phone.

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Donna

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Thanks rikk, you are right. It is OK now. :)

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