Base plan did not renew. So I changed it to trigger the system. Now it renewed and it charged me twice.

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I have $49 on my account and it doesn't renew my plan. I added $20 twice to see if it triggers the renew process. It didn't. 

I really need to use my phone, so I tried to change my base plan to $25 and see if it triggers the system to renew. It did. Then I switched it back to my $15 base plan. Then I realized that I got charged $40 in total. So how do I get my money back? 

I also have an auto top-up which adds $20 to my account every month before the base plan renew ($15). This month it just didn't bill my credit card. And my credit card is totally fine and I have no problem adding funds from my credit card to Koodo manually. 

Koodo does a very good job deactivating people's phone plans and giving people trouble when they are trying to reactivate it. Please Koodo get a fast-responding customer service so we need to waiting till tomorrow morning to talk to a rep that can really solve the problem! I did this because Koodo deactivate my phone at 11pm and I can't get any help renewing my plan! 

Koodo provides very good phone service. But not when you come across problems like this. 
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Yudi Wu

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Posted 1 year ago

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Robert, Mobile Master

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Hello Yudi.

Unfortunately, like most providers, there's no 24/24 help desk available. Since I'm not a Koodo employee, I will have to redirect you to calling Koodo or contacting them through FB messenger here :

You should receive an answer when they're open.