Balance update

  • 1
  • Question
  • Updated 2 years ago
  • Answered
I opened an account in mid-Dec before there is $120 BYOD credit. I went back to ask for it and was told it is only for new activation. So they cancelled the account and created a new one for me to get BYOD credit. There is some prorated charge in the old account but Koodo sent me an email saying a same amount of credit will be applied. The old account was cancelled on Dec 17. But the amount due hasn't been set to zero yet. When is the balance going to be updated? Do I need to do anything?
Photo of EverettC


  • 994 Points 500 badge 2x thumb

Posted 2 years ago

  • 1
Photo of Chadwick

Chadwick, Mobile Master

  • 33,092 Points 20k badge 2x thumb
If you received an email saying the same amount will be credited as what is owed, than you will be fine. Just keep an eye on things over the next few days to be sure. Save the email just in case.