Balance due

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Received a bill, asked me to pay 38.57 by May 8,2017. I paid 50.00 on April 28,2017. I got an email today confirming my payment, but saying I still owed a balance of 11.38. Why do I still owe?
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Carole Patterson

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Posted 1 year ago

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Bernard, Official Rep

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Carole, if there is a negative sign in front of the amount that mean you have a credit on the account. Can you pls confirm? Thanks!

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