Bad Reception

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  • Updated 4 years ago
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The reception is so bad where I live that I am unable to talk on my phone without getting disconnected. And now I'm having texting issues too. Trying to have a conversation by text can mean waiting up to 2 hours for a message to be received. How can I rectify this problem? Im paying to use this phone but I can't use it at's very frustrating.
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Posted 4 years ago

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Not Jeff

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3 Questions to help narrow down the issue.

1. Which model of phone do you use? How old is it?
2. Where do you live? House? Basement apartment?
3. The level of damage you phone may or may not have sustained under your normal usage.
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1. Samsung Gallaxy Ace 2. Two years old.
2. In a house, with the nearest tower being less than 15 kms away.
3. I don't think my phone is damaged at all. It's well taken care of, not full of apps or music or pictures. I also power it off over night, so it's regurlay rebooted every 24 hours.

I can't talk on it when I'm at home - it's guaranteed to drop the call. Last night a text conversation with a friend we were receiving each other's messages anywhere from 1 minute to 2 hours from when they were actually sent. I don't believe it's a problem with the phone itself, since I only have issues when I'm at home - nowhere else.
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David, Mobile Master

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There's lots of opportunity for a cell signal to be degraded over a 15 km distance. Does your signal improve at different locations in the house? Outdoors? Standing at an upstairs window? Other than finding a suitable location in or around your house with a stronger signal, your options may be to get a signal booster, switch providers to one with a closer tower, or wait for a new tower to be constructed closer to your home. If you have home internet, you could also look to a VoIP provider for calls using your internet connection.

Text messages are not an instant form of communication, though it often appears so. They are distributed using a 'store and forward' method, and may be delayed due to other network traffic. A wait of 2 hours is not unheard of, and may be affected by issues other than your local signal strength.
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C Tuttle

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No, it doesn't seem to improve in different locations. I guess I'm just going to have to put up with it, since I'm sure the options you mentioned are costly.

Thank you for the response. I appreciate it.

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