Avoiding charges for using data

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  • Updated 10 months ago
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My son has a OnePlus2 and when it forces a reboot it changes the phone setting to allow data. I have a plan with no data (for good reason). We were away and had no wifi access and it forced a reboot for some reason. After it rebooted, the phone downloaded some Snapchats that must have been waiting and incurred a $5 charge for using 31 MB. It happened again a few days later and I was charged another $5 for .59Mb. That's right, .59MB !!! As far as I am concerned there should be a way to prevent any data consumption from Koodo's end, not just the phone setting. This has happened a few times and to be honest I am not going to let it happen again. Can someone from Koodo please advise or comment. I don't want to leave.
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I'm Zak's Dad

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Posted 10 months ago

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Paul Deschamps, Mobile Master

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Hi Zak's dad, you can log into your self serve account and put a data block on the line so data can not be used at all if you like.
(Edited)
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I'm Zak's Dad

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that's great advise. thanks. I dont see exactly where I do this though.

My Profile / Data Settings/ Notifications and Blocks...and then what?
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Allan, Mobile Master

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Try restarting the phone and see if it re-appears. Also remember that if you want to use data in the future you will have to enter in the appropriate APN details.
Happy to have helped you!
(Edited)
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I'm Zak's Dad

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for sure. thanks again for the tips. hopefully when he needs data he has a job lmao!
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Parkes Patsy

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I am being charged $22.00 per month for the data block? Why is thst
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Allan, Mobile Master

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Can you take a screenshot of where you're seeing this? Something doesn't sound right.
Do you have multiple add-ons? $2 for the data block and $20 for a different add-on?
(Edited)
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Bernard, Official Rep

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Patricia, you do not have a charge for $22 worth of data block. What you did buy, is a roaming add on to the US for $40, that is why your last bill was higher.