Automatic Top-ups

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  • Updated 3 years ago
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Hi! :)
I have registered for the automatic tops-ups by using a credit card in August for my prepaid service.
As I saw I have some balance left (usually it's always 0) so I checked then I noticed that I seemed to have paid twice in August and I get charged again this month. In short, I have paid a month extra. Is there anything that I should do in order to fix the situation please? (maybe I should stop the automatic top-ups for a month so I get to use up the extra month that I paid for?)
Thanks a lot! :)
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Posted 3 years ago

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Mathieu, Mobile Master

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Hi G,

What probably happenned is that you paid your service manually then the automatic top-up kicked in and re-did that payment through auto top-ups. I would suggest to turn it off for a month then turn it back on as your month comes to an or after it used up the money in your account. 

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