Automatic top-up problem (prepaid sim)

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  • Updated 3 years ago
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Automatic top-up problem:
although i have registered my creditcard successfully online, the web failed to automatically top-up for me on the next billing date...
this has caused my mobile service to be cut suddenly, and i only found out when i couldn't send out a message on my phone...
in the end i had to login to my account and top-up with the same creditcard manually, and then my service resumed... but because of this, i didn't get the 10% off for automatic top-up...
how did this go wrong? and how can i prevent this from happening again? (i don't want my service to be cut suddenly again...) thank you!
Photo of Cecilia Yau Lok Sze

Posted 3 years ago

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Photo of Nabil

Nabil, Employee

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Hi Cecilia,

Your best bet would be to contact our Customer Service at 1-866-995-6636 from a landline or *611 from your Koodo phone. A rep will look into this :-).


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