Automatic top up charged twice?

  • 1
  • Question
  • Updated 3 years ago
  • Answered
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 611 mention

I'm a monthly prepaid customer and have been for a couple of years. Several months ago I signed up to the automatic monthly top ups, which have been fine, up until this last one.

On September 8th it charged my card $16.95 as per usual to renew my plan for the month of September. But looking at my account statement, Koodo charged my card again for a second $16.95 today, September 17th. I wasn't due for another top up until October 8th. When I dial *611 and check out my account, it says my account balance is only $12 (which is what I've accumulated in my account by saving 10% the last few months) so that extra $16.95 didn't even go into my account. It also still says the next automatic top up will be October 8th.

What happened? Can I get refunded?
Photo of Toady Chan

Toady Chan

  • 140 Points 100 badge 2x thumb

Posted 3 years ago

  • 1
Photo of Mathieu

Mathieu, Mobile Master

  • 60,848 Points 50k badge 2x thumb
Hi Toady,

Wait a couple of days, some times on credit cards odd things happen with payments. See if it actually charged it twice if it did, then call *611 to speak to a rep.
Photo of Toady Chan

Toady Chan

  • 140 Points 100 badge 2x thumb
The thing is I use a Visa debit card so it acts as a credit card but takes money directly out of my bank account, and the $16.95 is definitely out of my account. I don't know if it works the same. I'll still give it a couple of days though, as you suggested. Thanks for your reply.
Photo of Toady Chan

Toady Chan

  • 140 Points 100 badge 2x thumb
I checked today and my bank account has been refunded the second charge of $16.95. I guess it was some kind of hiccup. A little frustrating as someone on a budget who gets charged per bank transaction, but at least it got put back.
(Edited)

This conversation is no longer open for comments or replies.