Automatic Top Up Bonus Not Credited

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  • Updated 4 years ago
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How long does it take for the 10% Automatic Top Up bonus credit to show up in my account?

I've been signed up for ATU since I first joined Koodo, and on all my previous top-ups I've received the 10% bonus credit.

But not this time around.
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Jake

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Posted 4 years ago

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Sophia, Mobile Master

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Usually within a few hours, so I would call them, Jake :) *611 and ask what happened.
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Jake

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Honestly, I don't have half an hour to waste every time something comes up with these guys.

I wonder if that's part of their strategy - they can avoid paying me $1.50 since it's not worth my time to call them about it.
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Robert, Mobile Master

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Usually you get to talk to someone under 30 minutes OR you could use the e-mail function. Works too!
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Sophia, Mobile Master

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I guess I'm lucky... every time I call I get through instantly! But I usually wait till later in the afternoon.

What type of message did you get, Jake? Did it say your 10% top up discount is applied?
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Jake

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I got hold of someone, at first they had no idea what I was talking about. Then when I explained in detail what it was, they finally understood what I meant and said it would take several hours for the credit to update following the ATU being processed.

As of right now, the 10% bonus still isn't showing, so it looks like I'm going to have to call them again tomorrow morning.

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