Automatic Billing got 10% off but now says I owe 1.50

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  • Updated 1 year ago
Prepaid talk and text plan
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Mikey Wilson

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Posted 1 year ago

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Allan, Mobile Master

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Login to self serve and view your ebill. Here it will tell you what the $1.50 charge is for. If you still need some help just let us know!
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Sophia, Mobile Master

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Hi Mikey, you probably have a balance of $13.50 right now, so your account tells you that you need to top up the remaining $1.50 for next renewal. You can check this in self service, if you like you can post a screenshot of the first page and we'll confirm :)
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Melissa, Employee

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Hey Mikey! The $1.50 on your account isn't something you owe - it's the 10% off credit that you got.  Hope this clarifies things! 
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Mikey Wilson

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ok thanks but it wasn't the way i read it so i still pay the whole 16.95 correct 15.00 plus tax thats what came on my visa
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Mikey Wilson

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sorry not use to seeing a balance without the - in front of it so will my account still charge me the 16.95 or should i see 15.45 or somewhere around there  thanks
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Sophia, Mobile Master

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Your auto top up will always stay at what you set it to... So in time you will build up more and more credit. You can use it to buy a booster, or lower your top up for a while, the choice is yours.