auto voice mail

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  • Question
  • Updated 5 years ago
  • Answered
when I receive a call my phone only rings once then goes to voicemail. how do i change this
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Scott Thornton

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Posted 5 years ago

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Zaphod Beeblebrox

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What kind of phone do you have?
There might be a way to change the voicemail settings in the phone itself. Koodo does not have the ability to change the number of rings for voicemail.
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Scott Thornton

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i phone 4
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Zaphod Beeblebrox

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Assuming you can call from another line, tech support can stay on the phone with you and make sure voicemail is set back up and the service works. The process of having them deact/react the feature AND have you set it back up should take no more than 2 minutes or less, maybe 3 depending on the computer.
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Scott Thornton

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tried the airplane mode. didn't fix the issue call forwarding is off so guess i'll call support thx for your help
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Zaphod Beeblebrox

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Usually when I get a call with voicemail issues like this, I reset the voicemail service and the issue is fixed.

If it gets fixed for you, post here to let me know :)
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Scott Thornton

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all fixed. call forwarding was on even though it was showing off on the phone had to reset call forwarding and call conferencing
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Zaphod Beeblebrox

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Glad to hear it's working! thanks for the update :)

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