Auto-pay change in contract?

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  • Question
  • Updated 4 years ago
  • Answered
We have paid for our phone and have requested "Pay-As-You-Go" plan, but our monthly payment plan has not changed. Please explain why our payments have not decreased?.
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Mella Cummins Gray

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Posted 4 years ago

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Zaphod Beeblebrox

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Impossible for us to answer here since no one can see your account. it might be best to speak with an agetn in Prepaid Customer Service.
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Timo Tuokkola, Mobile Master

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did you actually cancel your monthly account or just sign up for a new prepaid one?
was your monthly account setup for pre authorized payments?

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