gallery auto backup/unrecognized photos

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  • Updated 4 years ago
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Help! I just bought a new galaxy note 2 and i noticed that there is an album under auto backup...the photos are mostly just selfies of some guy i have never met....why are these photos on my phone? it looks like it is linked to a picasa album? i just bought this phone from the store, did they sell me a used one?
Photo of Hannah K R-A

Hannah K R-A

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Posted 4 years ago

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Photo of Yannick


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Hi Hannah, this is odd indeed! If you just bought the phone within 15 days, you should go back to the store and let a representative have a look at it. In case we need to change it, don't forget to bring the box and receipt. You can also reset the phone completely, which will erase every info in the handset:
Select the Settings icon / Select Backup & Reset / Select Factory data reset / Select Reset Device / Select Erase everything.

Thank you!

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