Auto Retrieve is on but not retreiving email to text sms S6

  • 1
  • Question
  • Updated 3 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

My auto retrieve is on yet I am unable to receive email notifications as text messages from my schools notification system. I tried calling Koodo's IT but they told me to restart my phone, which I've done multiple times but still no solution. I have also contacted my school's IT department and they investigated the problem and said Koodo is somehow blocking my phone from receiving those messages. When I went into Koodo they showed me that it is on. Therefore, what can I do to receive the email to text notifications?
Photo of Michelle Minshall

Michelle Minshall

  • 344 Points 250 badge 2x thumb
  • Frustrated school starts in a week!!!

Posted 3 years ago

  • 1
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,988 Points 100k badge 2x thumb
Try using you ten digit nunber followed by


@msg.telus.com

Or @msg.koodomobile.com

The latter worked for me
(Edited)
Photo of Michelle Minshall

Michelle Minshall

  • 344 Points 250 badge 2x thumb
what do you mean? It has me type in my cell phone number than i put that afterwards?
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,988 Points 100k badge 2x thumb
Tell the school to send you the email notifications to xxxxxxxxxx@msg.koodomobile.com replace the x with your phone number
Photo of Michelle Minshall

Michelle Minshall

  • 344 Points 250 badge 2x thumb
that's what I put, but I'm still not receiving the conformation code
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,988 Points 100k badge 2x thumb
Or maybe I have the wrong idea.

Is the schools system asking for your phone number so it can send you a text? Make sure you have the number correct and that you're entering all ten digits. Other than having the correct number, there's nothing really else to do. If to u can forward a copy of the message to your phone via the address I gave you above then at least that'd work
Photo of Michelle Minshall

Michelle Minshall

  • 344 Points 250 badge 2x thumb
than i type in my number and it doesnt send me anything for the conformation code
Photo of Michelle Minshall

Michelle Minshall

  • 344 Points 250 badge 2x thumb
I'm still not receiving the conformation code
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,988 Points 100k badge 2x thumb
If you are able to receive text messages from other devices then the issue is with koodo or the school. I would call Koodo again and explain that restarting did nothing.
Photo of Michelle Minshall

Michelle Minshall

  • 344 Points 250 badge 2x thumb
I did. They said they were unable to assist me. So I hung up, again.
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,988 Points 100k badge 2x thumb
Well that stinks, try the school again. Sorry I can't be of more help.
(Edited)
Photo of Nathalie Pichette

Nathalie Pichette

  • 60 Points
why cant I open or download a text message picture some sends me.....it downloads but doesn't open
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,988 Points 100k badge 2x thumb
Hi Natalie, please start a new thread so we can help you with that separate issue.
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,988 Points 100k badge 2x thumb
Michelle, can you edit your email address and change it to


Xxxxxxxxxx@msg.koodomobile.comI put a red arrow to show you where I mean.


(Edited)
Photo of David

David, Mobile Master

  • 93,788 Points 50k badge 2x thumb
Or, change the Koodo Mobile selection in the dropdown box to Telus. This should switch the text message to be sent to 'your phone number' @ msg.telus.com, which works better for some folks.  


(Just above and to the right of Chad's red arrow)

You shouldn't need to change the email address, as that is  for a different set of notifications.
(Edited)

This conversation is no longer open for comments or replies.