Authorization name when porting number

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  • Updated 2 years ago
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I am trying to port a phone number I have on another prepaid phone at Virgin and put it on my Koodo prepaid but when I fill in the transfer request it keeps giving me the error "You must be authorized to transfer this number". I've put my name in the Authorization Name box so I can't figure out what I'm doing wrong?
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Beth Standen

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Posted 2 years ago

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Ivan, Mobile Master

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Please make sure that your name is exactly as it appears on your Virgin account, as well as adding any PIN or account password required for verification of account ownership.
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Beth Standen

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Yes, my name is exactly what it is in my Virgin account and the pin is correct. Not sure why it won't let me. I called customer service but it says they're closed? I looked up their hours and it says 6am-6pm local time and it is 8:30am here.
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Melissa, Employee

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Hey Beth! It's actually 9am-9pm local time...where did you see it was from 6am-6pm?
(Edited)

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