Asks me to pay off my balance before purchasing a phone online?

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  • Updated 4 years ago
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I am trying to purchase the alcatrel onetouch online using my tab so i can change my phone however when i try to click add to cart, this message comes up:

You have $-80 tab. You will need to pay off your Tab first by clicking on the button below. After paying your Tab you will be logged off and your cart will be cleared.

Why can't i use it?
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Jessica DeVilliers

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Posted 4 years ago

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Chad Burr, Mobile Master

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Because of the new crtc rules you're required to pay off any remaining tab (contract) before starting another tab (contract).
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Jessica DeVilliers

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i don't want to start another. on the page it says my with my tab balance i only need to pay 30 dollars rather than 100 for the phone using my balance, implying that i can just add it on to my tab
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Chad Burr, Mobile Master

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I know, but you can't because each tab can only last 2 years. You can't extend the two years.
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Jessica DeVilliers

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oh i understand, thank you

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