arrived in France today for holiday and was able to between my wife and I but can't make a phone call to her

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Paul McM

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Posted 4 years ago

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Dennis, Mobile Master

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To enable roaming:

Step 1: Go to the Plans and Add-ons page and select Add-ons. If you do not already have Pay Per Use Intl Long Distance add-on ($0/month) in your included services or optional add-ons, add this. In addition, you will need to add International Voice Roaming ($0/month) in order to call and text, while travelling outside of Canada and the U.S.

Step 2: After you've added the above feature successfully, return to the Plans and Add-ons page and add International Data Roaming. This feature will not be available until you complete Step 1. This is a $0 add-on and will enable you to use data services while travelling abroad. Just a heads up, you’ll only need to complete this step if you want to use data while travelling. If you’re not planning to use data, you can skip this step.

Once you complete these steps, you’ll be able to use your Koodo phone while travelling abroad, being charged at the pay-per-use rates

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