Are the monthly rate plans considered prepaid or postpaid?

  • 1
  • Question
  • Updated 4 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: *611 or 1-866-995-6636 mentions

I purchased a new phone with a new micro sim card because my old phone has a regular size sim card. When I tried the "swap phone" in self serve, the sim card number was invalid. I called 611 and they said that the new micro sim card could not be activated because that sim was prepaid. What confuses me is that they said that it could not be activated not only because it is prepaid, but also because they said that the monthly rate plans IS A TAB, meaning a post paid kind of payment.
Photo of Jonest Prades

Jonest Prades

  • 80 Points 75 badge 2x thumb

Posted 4 years ago

  • 1
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 199,584 Points 100k badge 2x thumb
Monthly rate plans are postpaid because you pay after you use the service,prepaid is because you pay prior to using the service .
Photo of Sophia

Sophia, Mobile Master

  • 141,558 Points 100k badge 2x thumb
In addition, Koodo is one of the only providers with different SIM cards for postpaid and prepaid accounts, Jonest... so the Rep was quite right that you can't activate a prepaid microsim on your postpaid account :(
Photo of Jonathan I

Jonathan I, Mobile Master

  • 114,344 Points 100k badge 2x thumb
Yeah, Koodo does have prepaid/postpaid SIMs, which I find very silly, but that's how it is. Looks like you need to exchange it.

Also, yes, the monthly plans are postpaid with billing, a credit check, the whole nine yards. Tab is the word that just describes if you've taken/used the Tab to get a phone or not. If you're on prepaid, you pick a base plan and then add boosters as needed. I'm surprised none of this was explained to you at the kiosk, really. That's pretty basic info.

Also, wouldn't you have signed an agreement stating that you activated postpaid service?
Photo of Jonest Prades

Jonest Prades

  • 80 Points 75 badge 2x thumb
Ok, so Paul said monthly rate plans are postpaid. But Jonathan said that prepaid is when I pick a base plan. What I have is Canada Wide Talk plus Text 25 Dbl and an Add on of Unlimited Messaging. Is that "Tab"? Cuz that affects how much I will pay for the phone, right?
Photo of Jonathan I

Jonathan I, Mobile Master

  • 114,344 Points 100k badge 2x thumb
So yes, you are postpaid (Tab, if you will). You get a bill and stuff.

You can use up to a max of -150 off a new phone on Tab S. You can keep your existing plan if you take this route.

If you go up to Tab M, you can now enjoy a bigger discount off a phone, up to -300, but you need the $29 plan or higher to qualify, so you'll have to change it if you want this Tab level. Plus, you'll have to pay an additional $5 on top of your plan for 24 months or until the Tab is paid off, whichever comes first. It's up to you if you find this worthwhile, because if you decide you want a data plan, then it makes sense to go this route and get a better phone.

Keep in mind that in any circumstance, you have to repay any negative Tab you still owe on your account.

This conversation is no longer open for comments or replies.