Are there billing nuances that need to be more clearly stated? I'm getting pounded with airtime fees.

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I have the CAN Data 500MB 500 min $45 plan, which includes unlimited minutes between 5pm-8am Mon-Fri and from 5pm Fri to 8am Monday. I don't make many calls outside of those hours, yet this is the second month that I have exceeded 500 minutes. Anyone else have this issue? I enjoy the self-serve aspect of Koodo, but sometimes it would be nice to speak to flesh and blood...ugh
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Michael Belanger

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Posted 4 years ago

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Mayumi, Mobile Master

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I don't know how much you exceeded your minutes, but all calls are rounded up to the nearest minute. Also this link show you "how is
airtime billed"

You can monitor how much minutes you use during your current billing cycle via Koodo's self serve app.

But if you think there is mistake on your bill, you can call Koodo *611 from your phone (keep pressing 0) and talk to a rep :)
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Chad Burr, Mobile Master

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If this becomes a regular occurrence, you may want to consider taking another plan, something with more minutes for you . You may just be on the wrong plan.

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