are there any koodo agents? On hold now for 1.6 hours. I have an add on the website does not allow me to remove.

  • 2
  • Question
  • Updated 7 months ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Now available on Self-Serve

Add on not allowed to remove on website
Photo of Andrea Woudstra

Andrea Woudstra

  • 100 Points 100 badge 2x thumb

Posted 7 months ago

  • 2
Photo of Bernard

Bernard, Official Rep

  • 75,646 Points 50k badge 2x thumb
Hmmm...that's strange. The wait time is far less than that from what I can see. Is it the phone protection plan? If yes, easiest to send us a private message on Facebook and we will help remove that for you.
Photo of Andrea Woudstra

Andrea Woudstra

  • 100 Points 100 badge 2x thumb
Interesting as I have now been on hold for 2 hours.  I will try to send a PM on FB.  Extremely frustrating!!
Photo of Bernard

Bernard, Official Rep

  • 75,646 Points 50k badge 2x thumb
So sorry to hear. :-( Just tested it and got through in 2 minutes Andrea. Must be a glitch in the connection. 
Photo of Andrea Woudstra

Andrea Woudstra

  • 100 Points 100 badge 2x thumb
And by the way, the system just hung up on my after 2 hours and 15 minutes on hold.  Said it was unable to take my call and to call again later.
Photo of Dwayne_888

Dwayne_888

  • 1,004 Points 1k badge 2x thumb
Hmm. This is alarming, but not surprising. I switched from Rogers and before switching , Rogers warned me of issues with Customer Service with Koodo. 

This conversation is no longer open for comments or replies.