Are technical difficulties common? Hitting brick walls at every link. Trying to activate a new phone.

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  • Updated 1 year ago
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Julie Foster

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  • frustrated and disappointed

Posted 1 year ago

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Allan, Mobile Master

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Could you let us know wherr these "walls" are? For example can you choose the phone you want, choose a plan, put in financial information/pay for the phone?
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Bernard, Official Rep

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Hmmm....not really Julie, but I guess the answers should maybe it depends. You already have an account with us with an active phone. Can you give s a little more info to see if we can help you out? Have you purchased a new phone? Where?
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Goran, Mobile Master

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Depends on your definition of common. Quality control is never 100% but there is a percentage of people (not sure of the stats) that get issues. You can try clearing browser cache, different browser, doing it in incognito / private tabs and if it persists then I suggest either sending a private message to Koodo via Facebook or DM via Twitter or call 611. Explaining it wouldn't work will ensure that you don't get charged for it.

What are you trying to activate though? You should just be able to pop in your current Sim card and off you go.
(Edited)
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Julie Foster

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I have the phone in front of me, charged, sim card...the works. I'm registered everywhere I need to be. I have the bright colorful pamphlet telling me what to do. I would like to move my existing number but every link I go to is a dead end. 
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Bernard, Official Rep

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Ok so you bought a phone online from us. The LG G5. Phone should be active. You have been assigned a temporary number and now you want to port your number in? Have I got this right?   
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Julie Foster

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I was extermely excited to be getting rid of Bell, but this endeavour has not been too great from the get-go. Starting with online ordering issues, to a back ordered phone, to delayed delivery (winter storms), to a Canada Post pick up problem, and now activation issues. And, I still have that call to Bell to look forward to...NOT!...to close my existing account. 
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Bernard, Official Rep

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You will not have to call Bell Julie. Once you port over your account with them will be closed. They will send a last bill and that's it. So that that's the good news. Also, moving your number should be easy. Just log in to your account online. I see you have already validated it, so that's great. Once you are logged in and scroll to the bottom you will see "Other Helpful Links" Click on the "Change Number" link and it should be a couple steps only. 
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Bernard, Official Rep

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