are problem resolution calls to Koodo charged against my plan's monthly minute allowance?

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  • Updated 3 years ago
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Friday at 1205 in the afternoon I called Koodo with a billing problem... call lasted 39 minutes, much of these on hold... are these minutes charger to my plan's monthly minute allowance?

I feel they should not be as I was attempting to resolve and did resolve to my satisfaction a billing problem of their making.

richard
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Richard Brugger

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Posted 3 years ago

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Jonathan I, Mobile Master

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Nope, it doesn't affect your minutes. All calls to customer service are free.
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Richard Brugger

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thank you sir... richard

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