Apple Care Hardware Protection

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  • Question
  • Updated 5 years ago
  • Answered
When I purchased my iphone I added Apple care protection onto my plan. I have cracked my phone and there is also water damage. And I able to trade this in for a new phone (+ fee) for hardware warranty and protection?
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Krista G

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Posted 5 years ago

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Ivan, Mobile Master

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Apple Care is handled at Apple stores or via their own telephone support. You will have to pay a deductible for the repair. If you have an Apple store nearby, give them a call to set up an appointment to swap your phone.
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Dennis, Mobile Master

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You could also book an appointment online for your local Apple Store
http://concierge.apple.com/reservatio...
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Jonathan I, Mobile Master

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The deductible is now $79. It used to be $49...
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Jorden, Mobile Master

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It's still $49 for people who purchased before the new phones were announced. Only $79 for the new clients.
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Xavier

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Guess what I found for you? Hit Good answer if you consider this is good material to your question

This are the guidelines for damage classification and Reference photos for service eligibility by damage type.

It depends on what phone you have. At the moment I could only find the chart for the iphone 4/4s and 5.

Here is the one for Iphone 4/4s

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Xavier

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