Apple Care Help

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  • Question
  • Updated 2 years ago
  • Answered
Hey 
Getting proublem in my Iphone6 
is not charging .. i put it on charge between 2 to 4 hours and still not charging ..
need help serouisly .. i try to call apple care and they put me on hold long time .
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Ansara Distraction

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Posted 2 years ago

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Goran, Mobile Master

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You'll unfortunately have to just deal with it through Apple Care and be patient until you get through. There could be a few problems but without some diagnostic tools or at least opening it up, it can be hard to tell. Plus you don't want to violate the warranty anyways. Best to get Apple Care fix it.
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Robert, Mobile Master

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You don't need to call in. You could take an appointment at Apple store too. But before that, are you using the original charger?
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Ivan, Mobile Master

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How long have you had the phone? Apple's telephone support is typically for the first three months, if I recall correctly - unless you have Apple Care +.

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