Appearing wrong number in phone settings

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  • Question
  • Updated 1 year ago
  • (Edited)
Hello everyone,

I have just ported my previous number to koodo and everything works fine but in my Android phone settings (in SIM info.) my previous number still appears. I have turned my phone off and turned it back on several times but it is still there!

Can anyone help me with that?

Thanks
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Mohammad

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Posted 1 year ago

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Allan, Mobile Master

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Sim cards store one number and that number cant be changed. If you still have the old sim card in your phone it will still show that number even if you have ported it. Simply take your old sim card out and this should dissapear.
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Mohammad

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oh, thanks. you mean I should take it out and take it in again? (I have only one sim card)
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Allan, Mobile Master

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Sorry, i got a bit confused. Is the sim card in your phone the one with Koodo and your new number?
If it is them yes, try taking it out and putting back in and also try restarting your phone.
If your phone service is working I wouldn't worry too much about this as it should automatically fix itself if the above steps dont work.
(Edited)
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Mohammad

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the sim card is the one with koodo but the new number is from some another carrier
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titaniumtux

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Agreed with Allan. Power down the phone, remove the Koodo sim from the phone. Then put the sim back in the phone. Then power it up.

From a previous thread, I'm assuming Mohammad ported a number successfully from Fongo? Congrats! Not many ppl port from Fongo to Koodo.

Now that the number is on Koodo, it's yours to use with Koodo.

Enjoy.

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Dennis, Mobile Master

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When you call/text someone, what number does the caller ID say?
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Mohammad

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the correct one appears!