app on iphone 4 doesnt work, get error message "check info". account works fine on my laptop using safari log in.

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  • Updated 5 years ago
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Arthur Campbell

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Posted 5 years ago

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Zaphod Beeblebrox

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What app?
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Dennis, Mobile Master

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Have you tried uninstalling and reinstalling the app?
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Jorden, Mobile Master

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The Koodo iOS app does have an error that the devs have issues replicating. If you are unable to check your usage all you have to do is sign out and sign back in. It appears the bug effects those who have "keep me signed in" checked.
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Ivan, Mobile Master

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I've noticed that the self-serve app tends to prefer the mobile data connection to WiFi for checking usage. I used to get the error message quite frequently if I was on WiFi.

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