app help

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  • Updated 5 years ago
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i just got my phone and everytime i go to download a app it says theres an error why cant i download i do have wifi connection
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Stacey Jones

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Posted 5 years ago

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Sophia, Mobile Master

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What phone is it, Stacey? And can you tell us what error you're getting? :)
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Daniel Kim, Mobile Master

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Are you signed up for the App Store/playstore?
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Paul Deschamps, Mobile Master

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Try going into the settings then choose apps, when the list of apps pops up swipe to the left twice then scroll down to Google Playstore and click it. Then click force stop and clear data and Cache.
Then go back to the Playstore and sign in again and try to download an app starting with the Google Playstore update.
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Paul Deschamps, Mobile Master

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Im having the issue still with some apps and if you are you can do what I said above but when you clear the data and cache also uninstall updates so it rolls back to the version of the playstore that came with the phone. This is only a temporary fix as the playstore will update its self automatically but it will allow you to download the app you wanted. Google beeds to get this straightned out soon because it is a little aggravating.
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John Burke, Mobile Master

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If it's an Android, is it registered on your account?
Using a PC:
-go to https://play.google.com
-sign in with the Google account you used on your phone
-on the right side click "Settings"

It should show up there automatically but sometimes it doesn't, so just make sure it's there.
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Ivan, Mobile Master

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I've had various app store issues that I was able to resolve with a simple reboot of the phone.
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Paul Deschamps, Mobile Master

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There's also actually an issue right now On Google end where many users are getting various errors, I experienced it yesterday getting an error even time I tried to update the Gmail app. I just came back a few hours later after those multiple tries and it worked first try, so it could be on Google end the issue your experiencing.
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G R

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