Apartment front door calls phone but hitting "9" on my phone does not open the door like it should.

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The front door panel is set up to call my phone and hitting the number 9 should unlock it. I have a local number and have gone through it with the building super and he cannot see anything out of the ordinary with the panel. I'm the only one in the building it's not working for. Is there any way this could be an issue connected with koodo?

I have a relatively new Galaxy S7, it did not work with my previous S5 as well. Have tried punching in every number from 1-9 just in case of some anomaly but still no function with the door.
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Denys

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Posted 4 weeks ago

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Goran, Mobile Master

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You could try in an entirely different phone as well to see if the problem follows. If it stl does a third time it could be something on the back end. You'll be best off sending a private message to Koodo via Facebook Messenger or DM via Twitter or call 611 for more realities troubleshooting if needed. You should get a response tomorrow.
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Dinh, Mobile Master

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hi Denys,
I searched online, and someone mentioned that you need to hold the number 9 little longer for the buzzer to register. Some phones might terminate the press too early. People mentioned about changing DTMF as in this https://forums.androidcentral.com/samsung-galaxy-s3/312782-anyone-know-how-i-make-my-cell-phone-open...

However, I am not sure if you can do it on your galaxy S7. You could try
-Open the “Phone” app
-Select the “:” looking icon (with 3 dots) in upper right side
-Select “Settings”
-Select “Calls”
-Select “DTMF tones" --> change to Long
 
Hope it helps
(Edited)
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Denys

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Thanks for the advice. I tried going into my settings but there is no DTMF option anywhere in the phone settings. I checked online for other suggestions of finding the DTMF option on my phone but it's not an option in any of my phone settings. I also just tried holding down on 9 for longer and it did not work for me.

The door panel calls my number appropriately and when I hit 9 you can hear the dial tone on the panel. I believe the super also has a galaxy and it works fine for him. Any other suggestions?
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Dinh, Mobile Master

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@Denys: I found another way to change the long press in accessibility option of the galaxy. I think you could try it out. http://inside-galaxy.blogspot.ca/2016/10/samsung-galaxy-s7-edge-how-to-adjust_19.html

Hope it can help this time.
(Edited)
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Denys

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Hi Dinh, I was able to adjust the long press using directions linked above but it did not make any difference when trying the door panel again unfortunately.
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Dinh, Mobile Master

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@Denys: it is unfortunate. If the long-press trick didn't fix the problem, then it could be some other issues. I searched but could not find any. I would suggest you put the SIM in another phone, and see if it works. If it work, then it was the problem with the specific phone/model.
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Denys

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I've had the same issue with a Galaxy S5 and two Galaxy S7's. Perhaps there is something that's been overlooked on the door panel.
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BobTheElectrician

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There is a noticeable connection lag between most cell phones and landline systems. We are going back almost 20 years, but our building superintendent used to have a soapbar style Rogers cell phone and he was able to answer visitors and open the lobby door by long pressing 9.

If Dihn's fix doesn't work, there is usually a regular landline phone extension attached to the main door panel. Get the super to call your cell using this and then see if he can hear your 9 tone while you are conversing on the line.

PS: I am presuming that when visitors ring your code, you are at least able to talk to them on your cell phone.
(Edited)
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BobTheElectrician

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Long shot... is the door panel dialing you directly on your cell number or through a VoIP app on your cell phone? Were you using the same set-up on your previous Samsung as well?

Some VoIP codecs have built-in fliters to suppress false dial tone generation.
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Denys

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No app, just directly to my phone. I'm still stumped. Also to comment on your above post I can certainly hear the tone on the door panel when I press 9.