Anytime minutes usage never reflected in self service online

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  • Updated 5 years ago
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The issue that has been troubling me is my anytime minutes usage is never reflected on my online self service (as I am a new Koodo user, I checked the online self service on a daily basis, so I am pretty sure that the anytime minutes have never been reflected, it is always shown like 0/400 mins. while the txts are correctly reflected, though....), although I know I used my phone out of unlimited period and I made several international calls as well.

Last time I posted a thread inquiring this, I was suggested to wait for 24 hours, but you know....it just does not work out. Do I need to wait out my first bill posted until I can see my anytime minutes reflected in online self service?

Thanks again for your time!
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Terry Deng

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Posted 5 years ago

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Dennis, Mobile Master

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I noticed that if you changed your plan during your current billing cycle then it wipes out the tracking of the mins you used in Self Serve. However I see my mins used on self serve. Sometimes it is up to date just 5 mins later
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Terry Deng

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thanks for your reply. As I am a new Koodo user I just sticked to the $35 plan (without data) and never changed it.
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PZABOY

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i am fairly new, for my first billing cycle the air time usage never was working for me when i would check to see where i was at with it. The second month i had changed my plan, so it did not work properly until my third billing cycle. So i am assuming once you start your second billing cycle period it will all be up and running for you, as long as you dont change your plan. :)
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Terry Deng

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thank you so much, in this case I'll wait until my 2nd billing cycle :)
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Vincent

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Hey Yimin!

You can try with the Self serve option by dialing *611:

- English : press 1
- Airtime summary : press 2

Or, by using the Koodo App from your Smartphone (with a Wi-Fi connection)!

I hope this helps :)
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Terry Deng

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Hi, Vincent, know what, I had the Koodo App installed on my smartphone since the 1st day I became the Koodo user, the airtime on it does not change as well. So I guess I should wait till my 2nd billing cycle.

P.S: I called the customer service before as well, and press 2 for airtime summary, and I was prompted my airtime usage is 0 mins. Anyway, I hope it is keeping like this so I can even call out of unlimited time :)
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Vincent

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Ok Yimin,

Here is something that could explain why it's 0: if your new billing cycle just started, it could take few days before the accurate usage is available!

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