Anyone else with no cell reception and not able to send or receive texts in south central Ontario?

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  • Updated 5 years ago
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For the last week both my husband and myself have no cell reception in my neighbourhood. We have lived in this house for a year and never had this problem before. Our phones are both roughly the same age and same model. My oldest daughter has a new iPhone 4 and does not have this problem.
Anyone else?
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Michelle Black

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Posted 5 years ago

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Ahmad

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Is your account by any chance past due? Your service could be suspended

Does your daughter have her own Koodo account or is she under yours?
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Michelle Black

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No, it's not. I spent 98 minutes on the phone with tech help on Friday and I was told the problem would be resolved in 3 days maximum which would have been Monday. I called Tuesday and was told it would take 3-5 BUSINESS days. I am constantly charging my phone because it is constantly looking for service/network.
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Paul Deschamps, Mobile Master

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What model of phone do you have?
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Michelle Black

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We both have Blackberry Curves 8530. Facebook and Twitter still work.
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Yannick

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Hi Michelle, your daughter's phone doesn't use the same technology as yours, which indicates a possible network issue. Since a "ticket" has been escalated already, I suggest that you wait a bit more as it means we're currently working on it. If you want updates, don't hesitate to call us again though :)

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