Anyone having an issue with the Self Serve website? Pages not loading?

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  • Updated 1 year ago
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I am trying to access the self serve online and I can't seem to get certain links to load. Recently my daughter lost her phone and since has found it and I want to re-activate it from the self serve but the page won't load for me. What can I do?
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Melissa McGraw

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Posted 1 year ago

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Allan, Mobile Master

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Try using a different browser, using a computer if you are trying via your phone, clear cache, cookies, etc.

I believe though you have to call Koodo in order to get your phone restored after reporting it as stolen.
(Edited)
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Melissa McGraw

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I was able to restore it before online. Has that changed?
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Melissa McGraw

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I have also tried many browsers (EI, Google Chrome and Firefox) but nothing was different. I will try on my tablet when I get home.
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Melissa McGraw

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cleared cache many times and nothing
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Ranjan, Official Rep

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Hey Melissa - you'll need an agent to un-suspend your account, for security reasons. The quickest way is to send us a private message on Facebook. An agent will be able to validate you as the account owner and get things sorted from there.