Anyone get this SMS?

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  • Updated 3 years ago
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Anyone get this SMS?

Koodo: Get a $5 credit to celebrate your first base plan renewal! Remember to top up first at Self Serve or dial *611. Reply stop to opt out or bit.ly/UctlZt I got this last month but I don't see the credit being posted to my account. Tried emailing Koodo several times with no avid.
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William

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Posted 3 years ago

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Sophia, Mobile Master

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Call them, William, 611, option 6 and ask them to apply your bonus manually :)
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William

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I am a bit hesitant to call as it looks like it would cost me $5 to do anything over the phone. Will I be charged?

Thanks!
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Sophia, Mobile Master

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No, I guarantee you won't William :) I know the prompt is confusing but you will only be charged if you ask them to do something that you can do yourself in self service. I wish Koodo changed the wording, we get this question a LOT :(
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William

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Thanks! - just gave them a call. Got the credit applied! I am still surprise at the lack of support on their email front. I emailed them about 3-4 times and did not get a response.
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RoryC

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Why would you have to call them? The SMS makes it sound like once you top up you get the credit. Did it not work that way?
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Chad Burr, Mobile Master

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Rory it didn't work if you read the op post

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