Anybody else not able to receive calls or texts over April 14-17?

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  • Updated 3 months ago
I woke up today the 17th and all of a sudden my phone exploded with a whole bunch of voicemails but with no missed calls and about 12 texts from previous 2 days or so all at once. A friend who lives 20 minutes away also had the same problem but when I called the csr she said their tech people said nothing is wrong and it’s the phone or SIM card. I was pist off because I missed an extremely important medical call because of this and have found for the last few years whether it’s an iPhone 5 or a brand new 7 from the store I seem to have problems with connection and strength of signal. I am most likely will change to a new provider if this keeps happening and just wondering is it just me or are others getting this too.
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jt66

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  • angry,

Posted 3 months ago

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Paul Deschamps, Mobile Master

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No issues what so ever here near Barrie Ontario, where are you located?
(Edited)
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jt66

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Surrey, BC
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Dennis, Mobile Master

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I thought i saw some posts about a possible outage in BC. But is was localized to small area I think
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srlawren

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@jt66 I'm in Surrey too, and on those dates, I've been in Surrey, Richmond, Yaletown, downtown Vancouver, and points in between along the skytrian route, with zero issues I'm aware of.  I've been sending and receiving text messages regularly, making and receiving calls, using my data, all without issue....

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jt66

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Sorry I forgot to add that I was able to send texts and make calls just not receive them. It’s weird, but I have had other times where I get a voicemail but no missed call alerts. But I have had my under a year old iPhone 7 checked at the Genius Bar and it was perfect they said so I don’t know what was going on.
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Dennis, Mobile Master

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Is everything working now though?
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jt66

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Yes, as far as I can tell everything is working
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Dennis, Mobile Master

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Let's just consider it a minor blip.  Let us know if you experience this again in the future
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Mats

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I have never experienced exactly what you are seeing but every once in awhile I will get a voicemail but my phone never rang and no notification of a missed call. The very odd time I will receive a text that was sent days earlier. I have had service with a few different carriers in the last 5 years and it happens with all of them. I think it's something that just happens and it's for sure not just isolated to Koodo. Changing carriers won't guarantee that you won't experience it again.