Any Z10 owners experiencing horrible battery life on OS 10.2.1?

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I must say that I'm really disappointed with my Z10's performance on 10.2.1. Some owners are saying that it got better for them after 4-5 days, but I'm not really seeing any improvement.

Here's my typical day. Phone gets taken off the charger at 7 am. From that time until 5, it'll get used for ~30 min. of playing games, ~ 45 min. of talking, and ~1 hr. of e-mail/messaging/facebook. The battery shouldn't be dropping even to 50%, but mine's at ~33%. I honestly don't remember the last time I've had such a crappy performance from a phone's battery.

And it's not like I don't know how to manage my devices. There are almost no Active Frames open. LTE is disabled. NFC is disabled. I'm connected to WiFi more often than not. The only thing I have on constantly is Bluetooth (as I do on all of my other phones). I tried using my Pebble with the Z10 but abandoned that, as that seems to demolish my battery even faster.

So, I thought I'd see how other Z10 owners are faring. But, if any Q5/10 or Z30 owners would like to chime in, I'd love to hear it.
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Ivan, Mobile Master

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Posted 4 years ago

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Ry

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It was hyped that battery life would be far better in 10.2.1, but for me, I find it about the same on my Z10.
Mine comes off the charger around 6:30am, then by about 5pm, I was easily under 20 percent.
I did have extreme problem before (OS 10.1 and 10.2), with the device pulling 2.5watts and completely draining in 4 hours. After swapping out the SD card, that fixed that problem.

I like how the Battery Usage is now built in, but I find the prediction is not very accurate. Right now, it says I have 20 hours left for this day. That isn't going to happen :)
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Ry

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It's about 5pm, and I'm at 20 percent. Very light day for me. No phone calls, no music. Some sms/bbm and light browsing. On wifi most of the day (which is also not the case).
Not great at all.
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rikkster, Mobile Master

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I'm conducting a similar experiment. Left the the device running on Wi-Fi only, BBM running in background. 3.25 days later and I'm at 15% at time of print. Nothing else running so this isn't a good example of moderate everyday usage, but wanted to get a rough idea of standby time and battery longevity.

Recharging now, I'll try running with Bluetooth, do a little gaming, make some calls and use the map app throughout the day and compare numbers. I'll post the results in the next day or so.
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Ivan, Mobile Master

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I'm very interested in your results.
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rikkster, Mobile Master

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At 3:30 pm yesterday, the Z10 was at 100%. I wanted to replicate the problem as accurately as possible using the criteria provided by Ivan. I fared slightly better timewise, but not by much. After only two and three quarter hours of what was considered moderate usage, my battery was showing a charge of 27% remaining.

Wi-Fi was updating apps in the background, I was listening to music through my stereo Bluetooth headset. I used BBM, retrieved email and sent a few texts. LTE and NFC were disabled and brightness set to 40%. I made several short two to three minute calls, but noticed that one call in particular lasting about a half an hour, took 11% of the battery.

My iPhone 4s runs circles around the Z10 in terms of battery life. I'm hoping it's just a software glitch and someone will come up with either a patch or an update.
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Ivan, Mobile Master

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I'm hoping that BlackBerry will take notice of this. The Z10 was never a stellar performer in the battery department, but it could get me through the work day without worrying if it'll die.

Figures, I finally love this phone and the battery makes it near useless.
I get it.....battery problem solved....only way is to download new software by attaching bb with bb link software ....;-)
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Rocky Balboa

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LTE disabled?Brightness turned down?Also should download a data compressor that also saves power.
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Ry

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Data Compressor? what?
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Ivan, Mobile Master

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I've mentioned that LTE is disabled. Brightness is at 50%. I don't want to use a data compressor.

I know that I can squeeze 10% more (at absolute best, but probably only ~5%)out of my battery but that would not meet my most basic expectations in terms of screen legibility and convenience.

Both my Nexus 5 and iPhone 5S mop the floor with this phone, and I end up actually using them a lot more and still they outlast this by a wide margin (and I don't even disable NFC on the N5 and I run both of them with my Pebble with hardly a ding in the battery life). Nether of these phones has a stellar battery life, so it's really saying something about the Z10 (but I didn't have these issues prior to 10.2.1). It was still inferior even then, but tolerable. It's now 2 PM and the battery has dropped to 30%. I barely touched the phone except for a 2 hr call. That call dropped it from 75% to 30%. At worst (and I really mean worst case scenario), it would be a 10% drop on any other phone.

I'm loving this as my primary device, especially for productivity purposes, but this battery drain may force a very early retirement.
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Ry

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i wonder if this is a side effect of the radio issues people are reporting. a 45 percent drop for a 2 hour call is insane
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Ivan, Mobile Master

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I was thinking the same thing.
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womanticore

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You need to probably security wipe and RAM dump the phone. Call Koodo and have them put you through to BB with their carrier code so you don't have to pay the hourly service fee.
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Ivan, Mobile Master

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My Z10 wasn't purchased through Koodo, but from BB directly (friend of a friend is an employee). Does this still apply?
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womanticore

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It should. I've never run into any problems doing this for customers for the carrier I work for, grey market device or no.
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Ivan, Mobile Master

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Cool, thanks for the info.
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mattjs

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I'm on 10.2.1.1925 (w/ .1899 radio) and I'm finding it pretty decent.

My phone comes off the charger at 7am everyday and goes back on around 10pm. I use LTE exclusively and would consider myself a fairly heavy user (100+emails per day, 3-4 hours on-call time, BBM, SMS, the occasional video call). I should point out though that I don't play games or use bluetooth at all though. When it goes back on the charged, it's typically got 35%-55% battery left.

Might be a good idea to play around with the radio file. 1899 is pretty decent, you can also try 1926, 1260, or 1286. You should notice one (or two) are better then the others. If all else fails, security wipe and reload the firmware/radio with an autoloader.
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rikkster, Mobile Master

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I'd like to say I'll go ahead and try that, but I cant. The Z10 is a tester from Koodo and they're pretty strict on keeping phones 'stock'. I'm envious of those that can experiment with leaks from CB. I really like the Z10 and I'll be looking into getting the Z10 or possibly the Z30 in the coming months. I appreciate the tip though, thank you mattjs.
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Ivan, Mobile Master

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I'd like to experiment with different radio software and leaks but have absolutely no time for it at the moment. It's much simpler for me to grab my Lumia 1020, iPhone 5S, or Nexus 5 because all of them will last long enough with my use.
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Ivan, Mobile Master

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I've gone back to a Lumia 1020 as my primary device for the time being, so my Z10 isn't connected to a cellular network at the moment.

It has been plugged in for hours to a USB 3.0 port on my laptop that is always powered and the laptop isn't running on battery.

The phone is connected to my WiFi and BT is on but has not been in use other than automatically pushing information and it will not charge past 92% at the moment.
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rikkster, Mobile Master

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I experienced a similar problem when I first installed 10.2.1 (OTA) where the battery would only charge to 90%. For some reason though, when I went back into BB Link to backup the Z10, the upgrade was offered again. I'd gotten sidetracked playing around with the Moto G, that I completely forgot to write about this problem.

What was most puzzling was that the upgrade offered and the software on the device were identical and BB Link allowed me to perform the upgrade. The upgrade was identical in size, yet the installation via BB Link seemed to go a lot quicker, compared to the OTA installation.

I have no idea how to replicate that situation. I went ahead with the upgrade a second time and now the battery charges to 100% on usb 3.0, (SuperSpeed hub, always powered) or via wall charger.
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Ahmad

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My friend with a Z10 told me she's been experiencing the same thing since 10.2.1. So glad I'm using a Q10. The battery life you described sounds almost as bad as the iPhone. I didn't use my Q10 much before the update so I can't tell if it's worse or better on my Q10.
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Ivan, Mobile Master

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The iPhone 5S lasts me at least 4x longer on a single charge currently, and it's not like the 5S's battery life is anything to brag about.
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Ahmad

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O.o seriously?! I'm actually shocked!!!! If that's true, holy crap that Z10 battery life is absolutely garbage!

Also, in your opinion, do you think there is a noticeable difference between iPhone 5 and 5S battery life?
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Ivan, Mobile Master

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I haven't noticed any difference in average battery life between the 5 and the 5S,

Sorry for the late reply Ahmad, I didn't see your question until now.
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Ry

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Last night, I plugged my phone in to Link to attempt a backup. Those haven't worked since beginning of December, and I thought to give it a spin now with 10.2.1.

I was prompted to upgrade, like rikkster, for the exact same version I already installed via OTA. This time, the download was 1.1GB.
I let it install overnight, pulled it off the usb at 7:30am today. To my surprise, the System was burning much less CPU, and by 4pm I was at 64 percent. Far better than what I had reported before and being at 20 percent by 5pm. Plus, today had greater usage than before. I did a 1 hour call from 4 to 5 over bluetooth, and it dropped to 48 percent. Not great, but not terrible, which would be about 6 hours of talk time.

I'll see how this pans out. Maybe just a fluke, but much better battery than I was getting.
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KaneSlavik

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More battery power will be used because of the bluetooth signal.
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Ivan, Mobile Master

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I'm more interested in how much of a dent a call of that length without an active BT connection would put into the battery life.

I like my BT to be always on so that it can auto-connect to my car system, but it's idle at most times and hardly affects my battery life on any phone (even the Z10),
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Ivan, Mobile Master

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I have used Link to backup and then security wipe the phone. Restored from backup and battery life seems much better.

I'm in the process of diagnosing an issue with another handset so I won't be able to put the Z10 through is paces, but I'm optimistic.
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tshooz

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I did at first. I took out my battery for 15 minutes put it back and recharged it to 100%. I seen someone do this and greatly improve the battery life. To my surprise a couple of day later saw a great improvement. Here's proof.
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Paul Deschamps, Mobile Master

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Are you using BBM Ivan ? I noticed when running BBM on my Android devices that it was killing the battery very fast, as soon as I deleted BBM from them my battery life returned to the acceptable amount.
Not sure if it would affect Blackberry devices the same or if its just the way they have it working with the Android OS.
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Jim Flower

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I too have been having chronic problems with the phone in general. It would tell me that my memory was low but I had 5GB free!!!? The battery life was terrible less than 3 hours nothing running and it would get extremely hot so much so I thought it was going to have a fire so put it in the fridge to cool down. I did a complete reset to factory settings then obviously skipped a couple of updates and it automatically downloaded and installed the new version.

Wow! What a difference like most people take the phone off the charger in the morning around 6.30AM and currently 3.30PM with moderate use it still has 75% absolutely brilliant my phone is now better than before!! To all the people with severe battery usage do yourselves a favour and reinstall you will not regret it.
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Ivan, Mobile Master

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I've done a security wipe and a restore and things are back to normal.
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tshooz

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A word of caution Jim don't ever put a device in the fridge to cool down. Next time just take the back cover off and let it cool off naturally.

Reason: when you take a device out of the fridge to the normal environment there is a quick temperature change and this will cause condensation to form inside your device which is not a good thing, much like going outside when its cold with your glasses on and then come inside and your glasses get all fogged up.

You did not state any issues but i'm sure this caused your indicator strips to turn color indicating water damage which would affect you getting any money when you can trade your device in certain carrier trade-in programs. It would also affect any warranty work if anything goes wrong within the one year of purchase. You would be responsible to pay to get it fixed if your strips has changed color.

I took my BB9360 in the washroom once when i took a shower at my parents and the strip changed color. I was devastated when i saw that because at the time BlackBerry had a program where you could get money for your device towards the purchase of another BB device.
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Kojo

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Well have you had a look at the new device manager for the last 48 hours? this might give you an indication of whats eating up your battery life so much. And if you do find out the culprit (it might be pim services or something else), you'd then want to head over to your settings and carry out some tweaks to get your fon up and running that long again. Cheers
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Mark Kokolsky

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Mine is doing pretty solid actually. I took mine off the charger around 8 am yesterday, used it for a few emails during the day. Had a 3 hour drive home during which I had about a 45 min call, and for the rest of the drive it was using Bluetooth to my car stereo providing me music. And at around 9pm it was at 30% still.
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Louise A-Hayford

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Ahhh I thought it was only me my BlackBerry battery is beyond dreadful now I was actually near the point of crying - mine literally lasts 2-3 hours with what I guess is quite a bit of whatsapping and a few emails - I never had to turn on my wi-fi because of my price plan and because it never affected my battery. I'm going to take some of the help tips I've seen and see if it helps!
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Jeff Guindon

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I've had the same issue. My Z10 was fine before the 10.2.1 update - typically holding a charge for the better part of the day with 'normal' usage across multiple applications. But since updating - I barely make it past lunch-time before my phone needs charging. I've adjusted display, turned off wi-fi etc., deleted apps and a few other things. I'm not sure; it's really frustrating though as I had a similar issue the last time I made an update and I had held off this update for several weeks (ignoring the daily notification) and as soon as I pushed it through .. IF I had a choice, this phone would be skipping across a lake to its inevitable death but I don't so if anyone has any additional feedback (other than stated above) that would be greatly appreciated! Thanks.
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rikkster, Mobile Master

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Connect your Z10 to your computer and see if BB Link displays the update again. If it does, allow BB Link to apply the update. If BB Link reports that your Z10 is up to date, perform a security wipe and restore the device.
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Raj

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Best thing to reduce the battery drain is to disable location services, reduce brightness, disable LTE, and delete any Android all you may have installed. If all else fails, the only thing left is a backup, wipe and reinstall. I would recommend picking up the BlackBerry battery and charge accessories on sale. There is a reason they put a removable battery. Otherwise why make the Z30.
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Ry

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Seems to be better after the 10.2.1.2102 update
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Ivan, Mobile Master

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It hasn't been my primary device for a while. I'll see if I notice any improvement. Thanks for the heads up.

In any case, as I've said before, the security wipe solved the initial abnormal battery drain.
I am using Z10 since 2 months. OS Version - 10.2.1.2977
After fully charging the device, when the battery level drops to 65-66%, the phone shuts down automatically. It does not start up by pressing the power button. To start the device, I have to connect it to the charger. Then to use it, I have to again charge the device to 100%. I performed a factory reset by using blackberry link software on my pc but no solution. The problem persists. What seems to be the problem?
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tshooz

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Unfortunately some OS are battery drainers. I've experienced my battery life suffering as well. The Radio associated with this OS is not as good as the previous ones. My signal is not as strong so battery dies faster.

One thing you can try is back up your device and reload your OS, some suggest to do a security wipe before you reload your OS but be prepared, a wipe for some ppl lasts well over an hour so don't panic if it takes a really long time.

Those are suggestions to try or just wait for the next OS to be released. If you're tech savvy you can head over to Crackberry and side load a leaked OS but some have more bugs than others. I've experienced to many in the last one i tried so I just wait for the official OS now.
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Gaurav Laroia

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Hey,
I got Z10 three months before , the battery issue started with 10%, it used to turn off gradually it came to 52% today and turned off, i tried wipe couple of times but it dint work, my battery was amazing only on the day of purchase, it could work till 1%, but now i am fed up. the o.s is 3247 , i need some help.! i went to the serivce center they said we will give you the battery but the same problem will occur.
i ll be complaining in consumer court to give my money back.
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Ahmad

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If your phone just dies when it says 52%, then you should take it into a Koodo store/kiosk for warranty repair. That's not suppose to happen and the update wouldn't do that to your phone. There's something actually wrong with your phone/battery. Phones are guaranteed to be perfect so you're pretty much gonna lose any case considering the fact you haven't even went to Koodo for a possible solution. Like I said, take your phone to your nearest Koodo store/kiosk.
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Søren Neergaard

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Hi

I have serious problems with the battery usage of the BBM.

I unplugged the power this morning @ 0700.
Now 3,5 hours later im down to 59%. I have not been using it for any calls, or messages.

Looking at the battery usage since last recharging

Remaingin: 59%

Used
BBM 13%
System 11%
PIM services 5,1
Standby 4,5%

Does anyone know if BBM can be disabled ?

I run 10.2.1.2977
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Ivan, Mobile Master

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There are some suggestions here: http://forums.crackberry.com/blackber...
hi i have same isues but whit the system (20%) at the 6 hours of use i dont ́t know waht to do because my battery life its abaut 10 hours please help

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