any one have any idea why people can call and text me but I can't respond back to some people and no issues with the others

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  • Updated 3 months ago
Samsung Galaxy A5
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Brian

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Posted 3 months ago

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Paul Deschamps, Mobile Master

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Did you just switch from an iPhone to Android? If so make sure you turn off iMessage on your iPhone and delete all previous conversations you had going.
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Brian

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She did not have an iphone it is a new phone samsung Galaxy A5
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Brian

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It is for my cousin's phone. She can not respond to text messages or calls to certain people in her contacts. Anybody in the Koodo Community know of an issue or how to go about fixing it.
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Paul Deschamps, Mobile Master

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Did she switch from an iPhone to an Android?
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Dinh, Mobile Master

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I would try to restart the phone, and reset the network settings in her phone.

Also could you tell her to record specific numbers that she couldn't reach and the location of her call/texting. Network and other person problem could also be the cause.
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Robert, Mobile Master

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to certain people in her contacts
Do those people have something in common that you know of? 
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Dennis, Mobile Master

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Did she just port over?