Any koodo employees, Can you guys cancel my order#HFO20213830 asap? Going to buy it in store instead.

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  • Updated 4 weeks ago
It's a Saturday and if any koodo employee Can cancel my order asap that would be great? My order number is #HFO20213830.
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Tong Du

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Posted 4 weeks ago

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Dennis, Mobile Master

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You need to contact the webstore to cancel.  If it is too late, then do not accept delivery when Canada post comes to your door 

Koodo Webstore:

If you need assistance with an order you placed online at koodomobile.com, contact the Koodo Webstore team at koodo.webstore@koodomobile.com or dial 1-844-566-3697. Please have your order number handy.

Hours of Operation:

  • Tuesday to Friday: 3pm to 9pm EST
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Dinh, Mobile Master

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@Tong: you have to contact the webstore to cancel. Email or leaving a voicemail to them. They will contact you to verify and cancel. You could also go to the store and open a new number there (you might have to pay $30 connection fee if you activate instore).
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Tong Du

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@dinh i’m going wait till tuesday to see what happens.
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Dinh, Mobile Master

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@Tong: your order properly hasn't been processed(otherwise you would have received a shipping notice). Also you have 15 days of return/refund. If you need the service, just go ahead and deal with the webstore later.
(Edited)
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Tong Du

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@dinh yeah I just want my order to get cancelled so I can get my refund asap.
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Ranjan, Official Rep

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Hey Tong - looks like the request was completed and refund provided. Everything looks to be in order now - let us know if you have any further questions.