ANGRY WITH KOODO

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I am so angry with Koodo. We are Canadian born senior citizens age 65 and have never left the country. We don't have a Permanent Residency Certificate and don't want one since we have been paying taxes here for over 50 years in our permanent home we have always lived in. We tried to sign up with Koodo and they refused because we don't have a driver's license. The clerk told us to go pass a driver's examination and then we can sign up with Koodo. We provided our valid Credit Card, our valid Canadian Health Card with our photograph engraved, and also our Social Insurance Card. We were refused and told to get a driver's license and come back. Very maddening.
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Robert

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Posted 9 months ago

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Goran, Mobile Master

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The ID requirements are clear and a health card doesn't count. Does your province have an id card in lieu of a driver's licence? You can also use a passport.
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Cory

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Here is a list of requirements for Koodo. I suspect they would be the same for any carrier.

https://www.koodomobile.com/help/cred...
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Timo Tuokkola, Mobile Master

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...unless you sign up for prepaid service, which does not require ID since there is no credit check.
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Cory

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Exactamundo!
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Robert

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Also we have no passport since we are seniors and never leave home. We have never been outside Ontario Canada.
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Dinh, Mobile Master

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I believe the problem was the lack of understanding between store clerk and the customer. The customer could just need to show a government id with photo. The comment of getting driver license to get a phone plan was mean.
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Bernard, Official Rep

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@ Robert, would you happen to have any of the possible ID with a photo on it like the folks mentioned it before? 

Would you mind sharing the location of the Koodo store, as I want to provide some feedback to them. Thanks Robert!
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Robert

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The store was Wal-Mart #3130 in Brampton,Ontario,Canada (around 8:30pm Thur Oct 12, 2017) at their Koodo mobile phone area. What gov't ID photo are you talking about?  We don't work for the gov't and our gov't S.I.N. card was not enough for them since it has no photo ID. The only card we have with a photo ID is our gov't Health Card and that was not enough for them. We provided photo ID Health Card, Visa credit card, and proof of address from bills and it was not enough. We were born here in 1949 in Ontario Canada but they wanted a Residency Certificate from us like a foreigner would be required to provide. Just ridiculous.
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Cory

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Have you considered pre paid? There would be no credit check required.

I understand you are frustrated. However, your ID situation is unique, as the majority of people have a drivers license, passport, or another relevant piece of government issued photo ID.

You mentioned you have a health card with a photo? If it is government issued, I would think that should work. If it’s private issued by a health provider ,etc, it will not.
(Edited)
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Robert

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In Canada the gov't issues a Health Card to everyone and the card has photo ID. You would think this would be enough. The Health Card is not coming from some health firm but directly from the Canadian gov't.
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Robert

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Our Ontario Health Cards show 1) legal name, 2) date of birth, 3)signature and also photo ID - so how is Health Card not one of them?
(Edited)
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Timo Tuokkola, Mobile Master

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this is the law of the land:

http://www.e-laws.gov.on.ca/html/stat...

Collection or use

(2) Despite subsection 49 (1), a person who is neither a health information custodian nor acting as an agent of a health information custodian shall not collect or use another person’s health number except,

(a) for purposes related to the provision of provincially funded health resources to that other person;

(b) for the purposes for which a health information custodian has disclosed the number to the person;

(c) if the person is the governing body of health care practitioners who provide provincially funded health resources and is collecting or using health numbers for purposes related to its duties or powers; or

(d) if the person is prescribed and is collecting or using the health number, as the case may be, for purposes related to health administration, health planning, health research or epidemiological studies. 2007, c. 10, Sched. H, s. 10.

This is a good thing. Helps keep your health records private. If you wish to argue this point, you will need to take it up with the government. There is nothing koodo can do for you in this front.
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Goran, Mobile Master

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Because the government said so. Look, if you're going to be stubborn over 35 bucks out of principle then don't get postpaid. Any carrier will tell you the same thing about not being allowed to accept a health card for ID and if someone does they are doing so at their own risk and aren't legally allowed to.

I myself think it's s stupid that a health fard cannot be used as legitimate id but there it is. Youre just going to have to accept reality and swallow your pride at being a Canadian citizen just like the other 36 million Canadians or go with prepaid.
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Robert

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We don't think we are being stubborn as you suggest. Most people would not pay $35 to the gov't for an Ontario Photo Card just to sign up for a phone plan. Also we would not allow anyone to store information from out Health Card. You would think that the Koodo clerk would be just examining the detail of the card to confirm with the photo ID and our faces that we are who we say we are.  Anyways -forget it, we won't use Koodo
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Timo Tuokkola, Mobile Master

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The ID is required to run a credit check. This means it must be submitted to Equifax, (or whichever credit reporting agency koodo users). This means it gets recorded. This means it's illegal for koodo to accept it.
(Edited)
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Cory

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I would think that should work, along with a SIN card as secondary ID.

Bernard or Ranjan will have to comment officially though, as we don’t work for Koodo.

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