And just when you think you've seen the worst in customer service......

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  • Updated 11 months ago
Wow, you guys continue to impress by jumping on ever opportunity to show your pathetic customer service... You do know you are talking on behalf of your company to a customer that hasn't even received your product yet??

Really nice way to talk to a frustrated customer -->[id]=18917952#reply_18917952
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Shane Doyle

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Posted 11 months ago

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Shane Doyle

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Sooo... the webstore receives emails for cancellations?? but don't see the ones when people are asking for help or status on their orders?

That's a great way to keep customers.
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Sophia, Mobile Master

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I read that discussion and didn't see any nasty messages in there... The only one who sounds angry is you. You received an update to your question, albeit not instantly. Is that what you are so angry about?
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I also read that other thread. The only person being unreasonable is you.

As stated, the Mobile Masters do not work for Koodo, nor do they have access to your account or order info.

Bernard politely answered your inquiry, and you responded rudely. You are lucky you received only polite responses, because you really don't deserve it.