Amount payable on May 27th 2014 incorrect

  • 1
  • Question
  • Updated 4 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

My April bill was paid on April 29th 2014. However I am not being credited for it and now the amount payable for May will be $75.71 on May 27th 2014.

Please correct the amount payable on May 27th 2014.
Photo of Webmail DKAHRA213

Webmail DKAHRA213

  • 130 Points 100 badge 2x thumb

Posted 4 years ago

  • 1
Photo of Dennis

Dennis, Mobile Master

  • 196,004 Points 100k badge 2x thumb
You have to give Koodo a call since none of us have access to your account info. We are all just customers here like you
Photo of Webmail DKAHRA213

Webmail DKAHRA213

  • 130 Points 100 badge 2x thumb
what is their number?
Photo of Dennis

Dennis, Mobile Master

  • 196,004 Points 100k badge 2x thumb
*611 on your Koodo cell or
Photo of Webmail DKAHRA213

Webmail DKAHRA213

  • 130 Points 100 badge 2x thumb
Thank you for your response
Photo of Jonathan I

Jonathan I, Mobile Master

  • 114,404 Points 100k badge 2x thumb
I'm guessing that the April bill payment posted after the due date so the May bill still shows the previous balance carried forward. However the account balance should be updated in Self Serve at this point.

Either way, discuss it with them.
Photo of Webmail DKAHRA213

Webmail DKAHRA213

  • 130 Points 100 badge 2x thumb
no I went over the monthly limit of 200 minutes. Thanks anyway guys.

This conversation is no longer open for comments or replies.