Am i talking to someone from koodo?

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  • Updated 1 year ago
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About to cancel . worst customer service. Fire eveyone
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Michael Berkij

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Posted 1 year ago

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Goran, Mobile Master

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Unless someone has an "employee" tag by their name, then they are not. Is there something that we can help you with what happened? Either to explain or look for a resolution with you?

If your intent is to cancel regardless, you will have to call customer support to do a cancel or you can port out if you wish to keep your number.
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Michael Berkij

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Do you work for koodo?
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Dennis, Mobile Master

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None of the Mobile master work for Koodo.  
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Dennis, Mobile Master

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If you need to cancel you need to call Koodo.
*611 on your koodo cell or 
Dial 1-866-99-KOODO (1-866-995-6636).

Hours of operation (local time):

  • Monday − Friday: 9am - 9pm
  • Saturday: 9am - 7pm
  • Sunday: 9am - 7pm
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Michael Berkij

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After getting a new phone they changed my plan. I did not approve this action. I will cancel if my plan is not out back to what I had
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Michael Berkij

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While upgrading I read what I signed . it never stated changing my date plan. I will deal with them tomorrow when I can speak with them directly
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Goran, Mobile Master

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You are supposed to be able to keep grandfathered plans unless you opt for a tab large. If you did not get a tab large, then you should be able to retain your old plan. You can either send Koodo a private message on Facebook or DM via Twitter or 611 if you insist on speaking with someone over the phone to find out what happened.
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DeVon Productions

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hello i also had a horrible experience talking slow and with a slur in my words and i got laughed at by everyone there! AND they said case closed we had a talking with them and its been resolved!? they don't care at all  
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Kelly Grieve

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Koodo customer service is the worst service I have ever had in my life. I swear to God. They lie.... Lie.... Oh and LIE!! Blame me for things they only have control of Not the customer. As for getting to speak to a manager??? Well im still waiting for the call bsck from them. The ignorance they give to customers is disgusting. I hate this company. I had 3 lines with them and they dont give a shit about not one customer. Laughing at a question you ask is how i get my answers. Well after a long week of bs and spoken to like garbage i w*sh i never swiitched to koodo. This is how they treat people they will never get another chance to do so with myself or my familly. Good luck
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Mayumi, Mobile Master

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@ Kelly
What's lie?  Maybe it was misinformation or misunderstanding on both side?

We might be able to explain or make suggestion if you tell us what's happened.
If you want, please use this link to start your own post since this is someone else's.
https://community.koodomobile.com/koodo/topics/new
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Bernard, Official Rep

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Where did you upgrade your phone Michael? What store, what location?  I still see the $75 4gb plan on  your account, which is what you had for at least the last 3 months. 

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