Already paid Apr 17

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  • Question
  • Updated 3 years ago
  • Answered
  • (Edited)
I checked my amount owing and apparently I still owe money but I paid my phone bill on the 17th. What's up with that? **the charge is on my credit card. Can provide screenshot.
Photo of Todd Protagonist Cloudblower Greenham

Posted 3 years ago

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Mathieu, Mobile Master

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Hi Todd,

Not quite sure what to say, but I would highly recommend you call Koodo using *611 on your mobile phone to get this sorted out as soon as possible! Unfortunately there is not much we can do from here
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Dennis, Mobile Master

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There is usually a slight delay between when you pay and when the Amount owing field on self serve is updated.

Also depending on your method of payment, there is also a delay to process the transaction.

EDIT: Ok I just saw it's been a week already. Just do what Mathieu said. Ignore what I said