All my texts and calls are still going to my old prepaid phone, and my new one wont send texts

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  • Updated 5 years ago
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I just got a new prepaid Samsung Galaxy Ace II but it wont send or receive texts, all my texts and calls are still going to my old prepaid phone. Please help! I love my new phone, but it wont work!
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Posted 5 years ago

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Camilo_A

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Hi there Heather... Did you port your number from a different provider?
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MatB

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I guess that's Port issue. she should call Koodo to complete that port.
ok thanks and yes it was from sasktel
I got it fixed! It's all good! :)
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Paul Deschamps, Mobile Master

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How was your issue resolved Heather? Just so we all know here.
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Paul Deschamps, Mobile Master

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Did you activate your SIM Card and put it in the new phone? If you have then while the new phone is on try taking out the battery and SIM Card for a minute or so and then replace them and try it again, it sometimes kick starts the new phone.

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