ALL40 international calls

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  • Updated 12 months ago
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I purchased the ALL40 international plan for while I'm in New Zealand (there right now). I have two issues:
1. people cannot seem to call my number (it keeps telling them my phone is turned off, even though it's not and I have network connections)
2. Do the 50 anytime minutes include international calling, like from NZ back to Canada? Or is that an additional charge?

Thanks.
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Jessie Short

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Posted 12 months ago

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Robert, Mobile Master

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Hello Jessie,
1. people cannot seem to call my number (it keeps telling them my phone is turned off, even though it's not and I have network connections)
Can you make calls?
2. Do the 50 anytime minutes include international calling, like from NZ back to Canada? Or is that an additional charge?
Yes it's included.
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Jessie Short

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Great, Thanks! Yes, I can make calls. Maybe the person was dialing wrong (I was standing in front of him when he tried repeatedly to call my phone). It would be 001-587-xxx-xxxx to call my phone in NZ, correct?
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Goran, Mobile Master

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Since it's just a Canadian number and they are in Canada, it should just be dial as normal.
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David, Mobile Master

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Try +1-587-xxx-xxxx
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Goran, Mobile Master

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The minutes covers calling any number and not just in your current location and Canadian numbers.

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